24/7 Emergency Response — New Braunfels, TX

Water Damage Restoration
in New Braunfels, TX

When the Guadalupe or the Comal comes up, or a pipe lets go in a house that was built last year, you need the water out of your New Braunfels home tonight, not next week. We answer the phone 24/7, we send a crew from our San Antonio office with truck-mounted extraction, and we stay with you from the first moisture reading through the insurance paperwork. Flood water, burst pipes, failed water heaters: we handle all of it, and we treat your house like it is the only job we have.

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24/7

Flood & Leak Response

IICRC

Certified Crews

Direct

Insurance Billing

Local

San Antonio Owned

Updated September 2026

Water Damage Services We Handle in New Braunfels

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River and creek flood cleanup when the Guadalupe or the Comal comes up into your home
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Contaminated flood water extraction, antimicrobial treatment and drying down to the slab
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Burst attic supply lines in two-story homes after a hard freeze, including the ceiling below
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Water heater tanks that let go in a hallway closet or garage
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Washer hose, dishwasher and ice-maker line leaks in newer builds
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Wet carpet pad, swollen baseboard and soaked drywall removal
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Daily moisture readings in the slab, sill plate and lower wall until your home tests dry
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Flood claim and homeowners claim paperwork, billed directly to your carrier
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Rebuild of drywall, baseboard, paint and flooring matched to what you had

Water Damage Service Area — New Braunfels, TX

wb_sunny Seasonal Advisory: River flood season here runs from late spring into early fall, when tropical moisture stalls over the Hill Country upstream and the Guadalupe rises before the sky over town has darkened. The cold months move our New Braunfels calls indoors, to burst pipes and water heaters that failed overnight.

Our Proven 5-Step Water Damage Process

You Call, We Roll

Tell us what happened and whether the water came from the river, the street or inside the house. That answer sets the whole plan, because flood water is treated as contaminated and a clean supply-line leak is not. We give you a straight answer on timing and we head your way.

Stop the Source and Make It Safe

If the water is still coming, we help you shut the main, kill power to wet circuits and get your family and pets clear. With river or creek water we tape off the wet zone so nobody tracks it through the dry half of your home.

Extract, Then Pull What Cannot Be Saved

Truck-mounted extraction takes the standing water out fast. Wet carpet pad, swollen baseboard and drywall that soaked up contaminated water come out and get bagged; hard flooring, cabinets and framing we test and usually keep.

Sanitize and Dry Down to the Slab

We treat every wet surface with an antimicrobial, then set air movers and dehumidifiers sized to your rooms. Slab homes dry from the bottom up, so we read moisture in the slab, the sill plate and the lower wall every day until the numbers land where they belong.

Rebuild and Close the Claim

New drywall, baseboard, paint and flooring go back in, matched to what you had. We hand your adjuster the moisture log, the photos and the itemized scope so your claim closes without a fight.

Why New Braunfels Homeowners Choose Doan

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IICRC-certified crews on every New Braunfels water job
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Licensed and insured for both the drying and the rebuild
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We bill your insurance carrier directly for the mitigation
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Locally owned and dispatched from our San Antonio office
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We answer 24/7 and we tell you which policy applies on the first visit

Flood Claims and Water Claims Are Different in New Braunfels

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Water that comes in from the river or a creek is a flood claim, and flood coverage is a separate policy from your homeowners insurance. A burst pipe, a failed water heater or an overflowing tub is usually a homeowners claim. We tell you which one you are looking at on the first visit, and we file with whichever carrier applies.
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Adjusters want proof, not a story. We photograph every room before we touch it, log moisture readings daily and write the scope in the line-item format your carrier uses. Then we bill them directly, so you are not fronting the drying and waiting for a check.
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Our job is to get everything the water damaged onto the claim, including the things you have not noticed yet, like wet insulation behind a wall or a cabinet base that will swell next month. You get one point of contact from the first call to the final walkthrough.

Frequently Asked Questions — Water Damage in New Braunfels

Is river flooding in New Braunfels covered by my homeowners policy? +

Usually not on its own. Water that enters from outside is a flood loss and needs a separate flood policy, while water from a pipe or an appliance inside the house is typically a homeowners claim. We check your situation on the first visit, tell you plainly which policy applies and file the claim with that carrier.

Do you drive out to New Braunfels at night, or only during business hours? +

We come at night, on weekends and on holidays. Our crews dispatch from our San Antonio office with the truck already loaded, so the call you make at two in the morning gets a crew, not a callback after breakfast.

Can flooring and drywall that got river water be dried and kept? +

Some of it. Tile and sealed concrete clean up well. Carpet pad, laminate flooring and the bottom of drywall that soaked up creek or river water come out, because the water was contaminated and those materials cannot be sanitized inside. We keep everything we honestly can and show you why the rest has to go.

My house in New Braunfels is brand new. Will the builder warranty cover the water damage? +

A builder warranty may cover the defective part, such as a fitting that failed, but the drying and the repairs to your floors and walls are usually an insurance matter. We document the failed part and the damage separately so both the builder and your carrier get what they need from us.