24/7 Emergency Response — Schertz, TX

Water Damage Restoration
in Schertz, TX

A slab leak under the kitchen, a washer hose that burst while you were at work, water coming under the garage door in a storm: whatever put water in your Schertz home, we answer 24/7 and we send a crew with extraction and drying equipment on the truck. We work with homeowners, landlords and property managers across Schertz, and we document every step so your claim, your lease or your move-out goes smoothly. You call once; we handle the rest.

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24/7

Emergency Crews

IICRC

Certified Technicians

Direct

Insurance Billing

Licensed

& Insured

Updated September 2026

Water Damage Services We Handle in Schertz

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Slab leak water damage in homes on clay soil that swells and shrinks with the weather
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Washer hose bursts and rusted-through garage water heaters
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Storm water that came in under garage and patio doors
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Roof leak drying after hail takes the shingles off
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Water losses in rentals, documented for the owner, the property manager and the tenant
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Lifting carpet pad, laminate and floating floors off a wet slab
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Wall cavity drying through the bottom plate, baseboard off
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Antimicrobial treatment and early-growth checks when water sat for more than a day
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One file with photos, moisture log and scope for your insurer, your lease or your move-out

Water Damage Service Area — Schertz, TX

wb_sunny Seasonal Advisory: Spring storm season on this side of the metro brings hail and hard rain together, so a roof that lost shingles in April leaks in May. The other busy stretch is a winter freeze, when attic plumbing in two-story slab homes splits and drains into the rooms below.

Our Proven 5-Step Water Damage Process

Find Where the Water Went

Water on a slab spreads sideways under flooring, so we map the wet area with a meter and a thermal camera before we decide anything. That map tells us which rooms are really involved, and it is the first thing your adjuster or property manager sees.

Extract and Lift the Flooring That Trapped It

We pull standing water with the truck, then deal with what is under your floors. Carpet pad comes out; laminate and floating floors usually have to come up because water sits under them; tile on slab often stays and dries from above.

Dry the Slab and the Base of Every Wall

Drywall wicks water up from the slab, so we remove the baseboard, drill the bottom plate and push air into the wall cavity. Dehumidifiers pull the moisture out of the room, and we log readings daily until the slab and the framing test dry.

Clean, Treat and Clear

Every wet surface gets an antimicrobial treatment before it is closed up. If the water sat more than a day, we check for early growth and treat it now rather than letting it become a separate problem for you later.

Repair and Hand Over the File

Flooring, drywall, trim and paint go back in. You get the photos, the moisture log and the scope in one file, ready for your insurer, your landlord or the next tenant walkthrough.

Why Schertz Homeowners Choose Doan

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IICRC-certified crews trained on slab-home drying
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Licensed and insured for mitigation and repairs
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We bill homeowners, landlord and renters policies directly
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Locally owned and operated from our San Antonio office
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We answer the phone 24/7 and roll the same night

Insurance Claims for Schertz Owners, Landlords and Tenants

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We bill homeowners policies, landlord policies and, where it applies, renters coverage for contents. If you rent near the base and the house is not yours, we still document the loss for you and work with the owner's carrier, so nobody is stuck arguing about who calls whom.
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Your adjuster gets a moisture map, room-by-room photos and a line-item scope written the way carriers read them. We bill the carrier directly for the drying, which means the equipment goes in the day we arrive instead of waiting for approval.
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A slab leak claim often involves two parts: the plumber's repair and the water damage. We keep those separate on paper, we coordinate with your plumber on timing, and we make sure the drying and the repairs to your home land on the claim in full.

Frequently Asked Questions — Water Damage in Schertz

I rent in Schertz. Can you still come out, and who pays? +

Yes. Call us the same as an owner would. We stop the water spreading, document everything, and work out the billing with the owner's insurance and, for your belongings, your renters policy if you have one. You do not have to wait for the landlord to find a contractor.

How do I know if I have a slab leak in my Schertz home? +

Common signs are a water bill that jumped with no change in use, a warm patch on a tile floor, a hallway or closet that smells musty, or the sound of running water when everything is off. Call a plumber to confirm the leak and call us to handle the water it left behind; we work alongside them.

Does the drying equipment have to run all night? +

Yes, and it is worth it. Air movers and dehumidifiers only work while they run, and a slab home dries from the bottom up. Most of our Schertz drying jobs finish in a few days; turning the equipment off at night stretches that and gives mold a head start.

Do you handle Universal City and Cibolo too, or only Schertz? +

We serve all three, plus Converse and the rest of the corridor, from the same crews. Schertz is the middle of that run for us, so a call from anywhere along it gets the same response.